> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nrai.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

### Websocket Connection Issues

If you're experiencing issues with websocket connections, it's likely due to incorrect proxy configuration. Common symptoms include:

* Test Flow button not working
* Test step in flows not working
* Copilot features not working
* Real-time updates not showing

To resolve these issues:

1. Ensure your reverse proxy is properly configured for websocket connections
2. Check our [Setup HTTPS](./setup-ssl) guide for correct configuration examples
3. Some browser block http websocket connections, please setup ssl to resolve this issue.

### Runs with Internal Errors or Scheduling Issues

If you're experiencing issues with flow runs showing internal errors or scheduling problems:

[BullBoard dashboard](/handbook/engineering/playbooks/bullboard)

### Truncated logs

If you see `(truncated)` in the flow run logs in your flow runs, it means that the logs have exceeded the maximum allowed file size. You can increase the `AP_MAX_FILE_SIZE_MB` environment variable to a higher value to resolve this issue.

### Reset Password

If you forgot your password on self hosted instance, you can reset it using the following steps:

**Postgres**

1. **Locate PostgreSQL Docker Container**:
   * Use a command like `docker ps` to find the PostgreSQL container.

2. **Access the Container**:
   * Use SSH to access the PostgreSQL Docker container.
   ```bash theme={null}
   docker exec -it POSTGRES_CONTAINER_ID /bin/bash
   ```

3. **Open the PostgreSQL Console**:
   * Inside the container, open the PostgreSQL console with the `psql` command.
   ```bash theme={null}
   psql -U postgres
   ```

4. **Connect to the NRAI Database**:
   * Connect to the NRAI database.
   ```sql theme={null}
   \c NRAI
   ```

5. **Create a Secure Password**:
   * Use a tool like [bcrypt-generator.com](https://bcrypt-generator.com/) to generate a new secure password, number of rounds is 10.

6. **Update Your Password**:
   * Run the following SQL query within the PostgreSQL console, replacing `HASH_PASSWORD` with your new password and `YOUR_EMAIL_ADDRESS` with your email.
   ```sql theme={null}
   UPDATE public.user_identity SET password='HASH_PASSWORD' WHERE email='YOUR_EMAIL_ADDRESS';
   ```

**SQLite3**

1. **Open the SQLite3 Shell**:
   * Access the SQLite3 database by opening the SQLite3 shell. Replace "database.db" with the actual name of your SQLite3 database file if it's different.
   ```bash theme={null}
   sqlite3 ~/.NRAI/database.sqlite
   ```

2. **Create a Secure Password**:
   * Use a tool like [bcrypt-generator.com](https://bcrypt-generator.com/) to generate a new secure password, number of rounds is 10.

3. **Reset Your Password**:
   * Once inside the SQLite3 shell, you can update your password with an SQL query. Replace `HASH_PASSWORD` with your new password and `YOUR_EMAIL_ADDRESS` with your email.
   ```sql theme={null}
   UPDATE user_identity SET password = 'HASH_PASSWORD' WHERE email = 'YOUR_EMAIL_ADDRESS';
   ```

4. **Exit the SQLite3 Shell**:
   * After making the changes, exit the SQLite3 shell by typing:
   ```bash theme={null}
   .exit
   ```